While adding a user in Keka HIRE, it says that the user already exists but they are not visible and are unable to access Keka HIRE. How can we add the employee as an Admin?

In the Keka Users and Permissions page, only active employees are visible by default. Users who are disabled previously will be visible only if we use the filters and select Disabled under it. So when we try to add a user who was disabled previously, then we get the message, The user already exists. To add disabled users, we can enable the profiles.

To enable profiles, in Keka Hire Go to Settings (1) and select Users & Permissions (2). Here you can see Paid users and Free users.

The same steps can be used to enable free users of paid users so for the purpose of this article let's take Paid users as an example. 

Under Paid users you can see the drop-down Account Status. Select Disabled users in the drop-down and you will see all the disabled users.

Now for the user you want to enable on the right under Options select Enable User.

If you would like to edit the role, you can also use the available Edit user option.

In the window, select the Role you want and then click Update.

Hope you now know why you get the message user already exists and how to add the user in such cases. Need more help? You can refer to the other articles available or Contact us!