How to add/edit an assignee for a helpdesk category?

If an employee encounters issues with leave, attendance, or IT assets, they can easily raise a Helpdesk ticket. This ticket will automatically go to the right department, like IT or HR, depending on what kind of help is needed. That way, problems get solved faster. You can also change who gets these Helpdesk tickets anytime you need to. Let's find out how to do that.

To add/edit the assignees for Helpdesk categories, go to Org (1) and select Helpdesk (2). Here under Settings (3), you can see Ticket Categories in which you can find the different helpdesk categories available. Select the category you want and under options click Edit (5).

In the window, you can search for the name of the employee to assign under Category head or under Assignees in Sub Categories. Once you have made the necessary changes you can click Update to save the assignee details.

Hope the process to update the Assignee details is now clear. Need more help? You can refer to the other articles available or Contact us!