Helpdesk categories help you sort employee issues into specific groups, making it easier to assign the right people to solve them. Let's walk through how you can establish a new helpdesk category from scratch.
Go to the Org (1) module and into the HelpDesk (2) section where you'll see the Settings (3) tab. Under ticket categories Do select the Create from scratch (4) option under Add Category.
Suggest the category title, head and assigned and other advances settings as per necessity and click Save
And that's how you set up a new helpdesk category from scratch. If you have any more questions, feel free to explore our other articles or reach out to us.
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