How to unblock an employee’s Email?

An employee's email address is blocked when multiple failed email deliveries occur. This is done to prevent the email server from being blacklisted as a spamming server by global mail exchanges. Failed deliveries may happen because of an incorrect email address or an inactive email server. 

Now, let's how to unblock an employee's email on Keka.

Open the Org (1) section of your Keka portal and go to Employees (2). Then open the Logins (3) Tab and make sure you are on the Login Registrations (4) section.

Here, find the employee whose email you want to unblock, their Email Status will show as Blocked. Click on the three dots under Actions and select Unblock Email.

Now, if an Admin has resolved the issue causing the emails to be blocked, all future email triggers will be successfully received by the employee.

And that's it. If you found this article helpful, do let us know.